Frequently Asked Questions
Everything you need to know about your next adventure with Passenger.
What is your shipping policy for international orders?
We ship worldwide using carbon-neutral couriers. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I return or exchange an item?
We offer a 30-day return policy on all unworn items with original tags. Simply visit our online returns portal to generate a prepaid shipping label and select your preferred exchange or refund method.
How can I find the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend checking these against your favorite similar garments to ensure the perfect fit for your lifestyle.
Are your materials sustainably sourced?
Sustainability is at our core. We use organic cotton, recycled polyester, and other eco-friendly fabrics. For every order placed, we also plant a tree through our reforestation partnerships.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
How do I care for my Passenger clothing?
To prolong the life of your gear and protect the planet, we recommend washing at 30°C, air drying whenever possible, and avoiding harsh chemical detergents.